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2019.1.8

System failure notification

Thank you for patronizing our products.

Due to a system malfunction, orders using certain payment methods could not be processed from approximately 6:50 on December 30, 2018 (JST) to approximately 4:15 on January 7, 2019 (JST).

It is now possible to use all payment methods.

Also, during the same period queries sent via the query form were not sent correctly. 

As these queries may not have reached customer support, we would ask that you resend them. 

We sincerely apologize for any inconvenience caused to our customers.

We are very grateful for your continued patronage.


2019.1.8

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Wed, Jan 9, 2019 AM 0:00-0:30 JST


2018.9.11

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Fri, Sep14, 2018 AM 0:00-2:00 JST
Sun, Sep 16, 2018 AM 0:00-2:00 JST


2018.8.8

Information Regarding Customer Support Center Summer Holiday

Thank you for your continued support of KOINEKO SHOP products.

We hope you'll excuse us, but we're going to be taking a short break this summer.

Our Customer Support Centers will be closed on the following days:
(Mon.) Aug. 13, 2018 - (Wed.) Aug. 15, 2018

Any inquiries received during these times will be handled in order received on the next business day customer service is available.

We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


2018.8.2

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Tue, Aug 7, 2018 AM 0:00-2:00 JST
Thu, Aug 9, 2018 AM 0:00-2:00 JST


2018.7.25

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Sun, Jul 29, 2018 AM 0:00-2:00 JST
Tue, Jul 31, 2018 AM 0:00-2:00 JST 


2018.6.13

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:・Thu, June 14, 2018 AM 0:00-2:00 JST


2018.6.8

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:・Tue, June 12, 2018 AM 0:00-2:00 JST


2018.6.1

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:・Sat, June 2nd, 2018 AM 0:00-2:00 JST


2018.5.30

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:・Thu, May 31, 2018 AM 0:00-2:00 JST


2018.5.25

Regarding our Updated GDPR Compliant Privacy Policy

As always, thank you for shopping at the Koineko Online Shop.

From (Fri) May 25, 2018, the EU’s General Data Protection Regulation (GDPR) will take effect.

・For more information regarding the GDPR, please visit the link below.
    http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679

In regard to how this effects the Goodsmile Online Shop, from (Mon) May 21, 2018 customers will need to confirm and agree to our updated privacy policy when logging in or creating an account.

You can do this by following the steps below.

-----

1. When making an account or logging in, please click, “I have read and understand how my personal information will be used.”  This will open a dialog box.  Please review the contents, put a check in the check box, and click the “Confirm” button. 

2. After completing step 1, please click “I have read and understand how my personal information may be stored outside the EEA.”  This will open another dialog box.  Please review the contents, put a check in the check box, and click the “Confirm” button.

3. After completing step 2, you will be able to click “Agree to Terms of Service and Create an Account” or “Agree to Terms of Service and Log In,” to either create a new a account or log in to an existing account.

*After providing your consent, you will not be required to confirm that you have reviewed our privacy policy again, unless our privacy policy has been updated since your last session.

-----

We’re very sorry for any inconvenience this may cause, and hope for your patience and understanding.

We appreciate your business and look forward to serving you.


2018.5.14

Chinese website started

As always, thank you for shopping at the Koineko Online Shop.

This is to announce that we have begun offering our website in Chinese.

You can now switch between English and Chinese via the pull-down menu at the top of the site, so we hope you make use of it.

We look forward to serving you and hope for your continued patronage and support.


2018.4.27

Notice Regarding Customer Support During 'Golden Week' 

Golden Week is a period of multiple public holidays that takes place in Japan near the beginning of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

Business Holidays During Golden Week
28th April (Saturday) - 30th April (Mon)
3rd May (Wed) - 6th May (Sun) 

Any inquiries received during these times will be handled in order received on the next business day customer service is available. 

We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


 

2018.4.16

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
・Tue, April 24, 2018 AM 0:00-2:00 JST


2018.2.14

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
・Sun, February 18, 2018 AM 0:00-2:00 JST
・Tue, February 20, 2018 AM 0:00-2:00 JST


2018.1.25

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Tue, January 30, 2018 AM 0:00-2:00 JST


2017.12.26

Information Regarding Customer Support Year End Holiday Notice

As always, thank you for shopping at the Koineko Shop. 

We would like to inform our customers that Koineko Shop customer support will be unavailable during the following period.

All inquiries received by the morning of (Fri) Dec. 29 will be answered by the end of year.

Our Customer Support Centers will be closed on the following days:
(Sat.) Dec. 30, 2017 - (Thu.) Jan. 4, 2018

All customer inquiries that we receive during this period will be answered in the order received from (Fri.) Jan. 5.

We appreciate your business and look forward to serving you.


2017.12.7

Now Accepting Alipay for Payment

As always, thank you for shopping at the Koineko Shop. 

From Nov. 29, 2017 at 8pm JST, the Koineko Shop will be accepting Alipay.  If you select Alipay as your preferred method of payment at checkout, you'll be transferred to an Alipay screen to input your payment information or select a saved payment method before your order is finalized.

* For pre-order items, please note that Alipay payment will be processed at the time your order is placed, not when products are in stock.

* We apologize, but your preferred method of payment cannot be changed for any existing orders.

We appreciate your business and look forward to serving you.


2017.10.26

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Tue, October 31, 2017 AM 0:00-2:00 JST


2017.10.18

(Resolved) Regarding KOINEKO SHOP System Difficulties

As always, thank you for shopping at the KOINEKO SHOP.

We’d like to apologize, as services were unavailable during the following window.

(Wed) October 18, 2017 16:43pm - (Wed) October 18, 2017 16:59pm JST

Now all services are available.

We’d like to apologize for any inconvenience this may have caused and hope for your patience and understanding.


2017.10.04

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Fri, October 6, 2017 AM 0:00-3:00 JST


2017.8.28

Server Maintenance

Thank you for your continued support of KOINEKO SHOP products.

The KOINEKO SHOP will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Wed, August 30, 2017 AM 0:00-1:00 JST


2017.7.31

Notice Regarding Currency and Price Errors

 Thank you for your continued support of KOINEKO SHOP products.

Please note that we are currently experiencing technical difficulties that may cause the currency shown and product prices of products to appear incorrectly for users that are not logged in. We apologise for any confusion that this may be causing our customers.

The correct currency and prices will be displayed once you have logged in, so should you be experiencing difficulties, please login to your account or create an account in order to see the correct currency and prices.


2017.7.21

Terms and Conditions Update

Thank you very much for your support of KOINEKO SHOP products.

We'd like to inform you of the following update to our user guide, regarding minors using our services.

Please note that by shopping at the KOINEKO SHOP, you are implicitly agreeing to abide by our user guide and terms of service.

We appreciate your business and look forward to serving you.

■ Regarding Minors Using KOINEKO SHOP Services

Minors may only use our online shop with the consent a parent or guardian.  Any purchases made by a minor will be assumed to be under adult supervision.

The KOINEKO SHOP makes no guarantee that the content provided within our services is appropriate for minors.


2017.5.19

Pre-Order Product Shipment Date

Thank you very much for your support of KOINEKO SHOP products.

The shipment date for the following KOINEKO SHOP pre-order
product(s) has been confirmed:

Shipment from (Thu) May 25, 2017
・NekoPara Vol. 3: Nekotachi no Aromatiser Standard Edition & Body-Pillow Cover Set
・NekoPara Vol. 3: Nekotachi no Aromatiser Deluxe Edition & Body-Pillow Cover Set

* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.

We appreciate your business and look forward to serving you.

KOINEKO SHOP
http://koineko.com/en/


2016.12.29

[KOINEKO SHOP] Customer Support Winter Holiday Hours

Thank you very much for shopping at the KOINEKO SHOP.

We're very sorry for any inconvenience caused, but ask that you please take note that Customer Support will be closed for the following dates due to end of year holidays.

(Fri.) Dec. 30, 2016 - (Wed.) Jan. 4, 2017 (JST)

All inquiries received over the holidays will be answered in the order

received from January 5.

We hope for your patience and understanding.

 We appreciate your business and look forward to serving you.


2016.12.26
Pre-Order Product Shipment Date

Thank you very much for your support of KOINEKO SHOP products.

The shipment date for the following KOINEKO SHOP pre-order
product(s) has been confirmed:

Shipment from (Tue) December 27, 2016
・NekoPara Trading Figures (BOX)

* Actual delivery date will slightly vary depending on the region.
* Dates are subject to change due to inclement weather and other unforeseen circumstances.

We appreciate your business and look forward to serving you.

KOINEKO SHOP
http://koineko.com/en/



2016.10.14
Credit Card Processing System Maintenance

As always, thank you for shopping at the Goodsmile Online Shop. 
Due to system maintenance, credit card payment will be unavailable during the time slot below.

We ask that you please select PayPal Express Checkout, or wait until the maintenance has completed
before placing your order. 

We’re very sorry for any inconvenience and hope for your patience and understanding. 

■ Maintenance Schedule 
・(Mon) Oct. 17, 2016 3:00-7:00am JST
* Actual maintenance time may be slightly shorter or longer. 

■ Unavailable Service 
・Credit card processing

 


2016.08.02
Koineko Shop Site Open

Thank you very much for your support of Koineko Shop products.

We’re pleased to announce that our Koineko commerce site has been opened.

We look forward to serving you and hope for your continued patronage and support.